KEY FUNCTIONALITIES

reliability

Responsive team of experts and highly qualified team of IT engineers ready to support you 24/7/365, IBM Softlayer partnership to deliver highly reliable solution around the Globe and ensure it is always up and running.

flexibility

Easy to change the number of licenses accordingly to your evolving needs (scale up or down), easy customization and service localization, seamless integration with other apps, implementation as a cloud (private and public) or on-premise.

no initial cost on hardware, no software to maintain

Focus on your business, while we take care of the technology.

features

Multichannel (phone, e-mail, chat, WWW form, SMS, social media etc.), PBX, complex IVRs, quality assurance, international phone numbers, ticketing, monitoring, call recording, API, seamless CRM integration, screen POPS, HLR, skill & profit based routing, remote agents and many more.

fast and easy deployment

Platform is accessed directly from a web browser - all you need is a computer with internet connection to start working. Simple integration can take as little as one day!

From Small to large business

Four various packages according to the company size and functionalities - from one license in just 24 hours!

testimonials

Call Center

The process of implementation of FCC in our company went as according to plan - on time, reliably and with considerable care.

Piotr Kurzydlo
Regional Manager,
Pracuj.pl

Private Branch Exchange

We were able to reduce costs of PBX thanks to the cloud platform. We are able to be better at reaching out B2B and B2C clients. Additionally, all updates are delivered to us for free.

Tomasz Budziejewski
IT Administrator,
Holmes Place

Infoline/Contact Center

FCC is able to fulfil all our need, thanks to its rich package of functions. We chose Focus Telecom Polska, because it is a distinguished company and is worthy of recommendation.

Igor Aleksandrowicz
Branch Manager,
99rent

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Call Center
Telemarketing

FCC delivers functions which are suited to the needs of our clients. The system works like a reliable business partner, providing constant support and assistance in delivering various types of projects.

Krzysztof Muszynski
CEO,
Call Center House

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Contact Center

For our company high quality of calls is at most importance, together with connections being available 24/7. Thanks to FCC our clients are able to communicate with us at any time.

Alina Dybas
Sales Director,
MyTravel

e-books

ABOUT US

EXPERTISE

• How long do your clients have to wait on the line to customer service?

  We ask 6 difficult questions. Only a few companies know answers to tchem. Answering them is 50% of success.
  Once you read them out loud you realize what the secret is!

  

• Complete guide through all parts to finding your customers on the Internet!

  Find out how to use most modern techniques to reach customers.
  Content Marketing, Marketing Automation, Sales and Customer Service.

  

• Lookthrough most interesting functions of Focus Contact Center

  Find out which of FCC functions are the most important in car dealership.
  Easily modified IVR, call and queue monitoring, automatic transfer to an available agent and many more!

  

• 6 facts about cloud computing call/contact center

  Find out how to gain competetive advantage thanks to cloud computing SaaS.
  Reducing costs will allow you to use more of your budget on other processes in the organization!

  

• Case study – deployment in AutoGT car dealership!

  Find out how contact center is used to improve customer service.
  See how AutoGT managed to reduce the time needed by the customers to receive desired information and solve their problems.

  

Partners

• Customer Service
• Sales & Marketing
• Telemarketing Campaigns
• Call/Contact Center
• Debt Collection

• Virtual office / Reception
• Infoline
• Teleconference
• Videoconference
• International Phone Numbers
• Telephone Exchange