Orders is a feature of the Focus Contact Center system which collects data about customer orders from their very first contact with the company. It facilitates sales planning based on the expected order amounts and times, and allows you to automate your sales activities.
Features
DEFINING PRODUCTS
You can define the products you sell, their prices and suppliers.
One-time discounts
Option of defining a one-time discount on a product by an agent, with automatic price calculation.
Order history
Storing order history with each record and access to it also from a central database (miniCRM).
Benefits
Support for creating sales campaigns through the comprehensive information on customers’ buying preferences.
Easy creation of campaigns
Information regarding the history of orders allow for rational planning of dispatch department’s work.
Data for logistics
Order history allows you to determine how often a particular product is ordered – this helps to set the date of next contact.
automation of sales activities
A system report shows the number and value of orders closed by each individual agent.
Settlement of agent commissions
INTEGRACJA I PARTNERZY
You only need Focus Contact Cener & an Internet connection. No hardware required.
You only need Focus Contact Cener & an Internet connection. No hardware required 2.
You only need Focus Contact Cener & an Internet connection. No hardware required 3.
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