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Transport and logistics
Ticketing system – Focus Desk
Focus Contact Center
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The Focus VMD solution is based on detecting forwarding to voicemail numbers and automatic ending of such calls without bearing telecommunications costs and wasting the agents’ time.
Why Focus VMD?
Recognition on the basis of the following criteria:
speech length and tempo
provoked action of the recipient (executing a command, such as pressing a particular key)
cost of calls to voicemail
60-80% effective detection of voicemail
approx. 55% effective classification of calls to a human
FOCUS VMD (by forwarding)
Detection of call forwarding to a voicemail number
no costs of calling voicemail
90% effective detection of voicemail
100% effective classification of calls to a human
No charge for calls to voicemail, because such calls are not continued.
Agents waste up to 50% of their time for voicemail.
With programmable number dialling which delivers the agents only ready calls to people.
This function gives you 100% sure classification of calls to a human.