CTI integration for Salesforce
Click2Dial (Focus CTI) connector is a dedicated Salesforce plugin that integrates Contact Center and CRM systems.
Now your Sales, Telemarketing, Service teams can take full advantage of the Contact Center system while working inside your Salesforce CRM.
Improve Sales, Telemarketing effectiveness
…and take your customer service to the next level
- Save your Team’s time – automate routine tasks, create priorities, auto-log all the inbound and outbound calls in Salesforce
- Create powerful sales and marketing campaigns based on Salesforce native and imported database
- Organize and manage your Customer Service engagement in a new way
- Create advanced, detailed reports based on campaigns and user activities
Create omnichannel communication by leveraging sms,
chat, email, and phone channels
Create notes and descriptions from calls directly in
Click to Call
Forget about dialing.
Now you only need to click a button in Salesforce
Record calls and secure every customer engagement
Make sure you won’t miss anything
- Record every inbound or outbound call and store them in easy to access secured contact center platform
- Archive communication with customers to improve sales scores and service levels
- Adjust your internal procedures to GDPR and other local personal data protection requirements
Play records directly from your CRM.
Make use of the safest and modern voice transfer technology
Record and archive calls with your customers
Track, measure and report
Now you can have easy access to all communication from your CRM
- Identify and replicate successful performance trends by tracking and analyzing activities raw data
- Craft your own, tailored reports in CRM and Contact Center
- Measure customer satisfaction levels by periodic, customized surveys
Track all communication points with your clients.
Compare data, scores, trends by making use of powerful reports.
Motivate your Teams by showing them real-time scores