Integrate your CTI system with Salesforce CRM

Boost Sales, Telemarketing, Customer Service Team’s performance by creating a perfect and powerful system. Automate routine tasks, simplify processes and create detailed, real-time, reliable reports.

Click2Dial (Focus CTI) connector is a dedicated Salesforce plugin that integrates Contact Center and CRM systems.

Now your Sales, Telemarketing, Service teams can take full advantage of the Contact Center system while working inside your Salesforce CRM. 

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Improve Sales, Telemarketing effectiveness

…and take your customer service to the next level

  • Save your Team’s time – automate routine tasks, create priorities, auto-log all the inbound and outbound calls in Salesforce
  • Create powerful sales and marketing campaigns based on Salesforce native and imported database
  • Organize and manage your Customer Service engagement in a new way
  • Create advanced, detailed reports based on campaigns and user activities

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Multichannel

Create omnichannel communication by leveraging sms, chat, email, and phone channels

Workflow

Create notes and descriptions from calls directly in
Salesforce

Click to Call

Forget about dialing. Now you only need to click a button in Salesforce

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Record calls and secure every customer engagement

Make sure you won’t miss anything

  • Record every inbound or outbound call and store them in easy to access secured contact center platform
  • Use the data from recordings for internal training sessions to improve the team’s skills
  • Archive communication with customers to improve sales scores and service levels
  • Adjust your internal procedures to GDPR and other local personal data protection requirements

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Record

Record and archive calls with your customers

Play

Play records directly from your CRM.

WebRTC

Make use of the safest and modern voice transfer technology

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Track, measure and report

Now you can have easy access to all communication from your CRM

  • Identify and replicate successful performance trends by tracking and analyzing activities raw data
  • Craft your own, tailored reports in CRM and Contact Center
  • Measure customer satisfaction levels by periodic, customized surveys

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Wallboard

Motivate your Teams by showing them real-time scores

Analytics

Track all communication points with your clients.

Reports

Compare data, scores, trends by making use of powerful reports.

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