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QUALITY
Till today over 2000 customers trusted our solution. Focus Contact Center was awarded as Best Business Product 2014 and Best MSP Product in 2015. FCC supports large global organizations and small family businesses - with same simplicity and quality but perfectly suited to meet each customer custom needs.
RELIABILITY
We are very proud of our technical support services – those are available under three levels of SLA. FCC is supervised 24/7 by team of superb class engineers. Our tech-support service is available for all active customer as well as free-of-charge training sessions and consultations.
INDIVIDUAL SOLUTIONS
There’s no limitation – any variation, any scenario for individual needs. FCC is made by us – completely – from very scratch to final product what means We CAN do it and what is most important – We are doing that not only good but really fast.
GLOBAL RANGE
Economy Globalization is still new and growing factor of each market segment. To address our customers expectations and to provide same real-time based service globally We joined IBM Softlayer global cloud. Where ever You are – Focus Contact Center is available for You.
You can easily boost Your sales efficiency. Just add ability of multichannel communication: Phone, E-mail, SMS, Chat, WWW – all integrated into one solution with shared database. For example: Accuracy of Phone based campaign will effectively increase by choosing right mode of dialing: from manual (simple or along with shared database), semi-automatic (with preview or progressive one) or fully-automatic (predictive dialing).
Solutions that are used to reduce time of keeping customer on phone line are in same time maximizing satisfaction and increasing efficiency of consultants’ work. Functionality example: customer is automatically redirected to the agent who has handled him recently, or to the most competent person. Handling of all the inquiries: in exceptional situations, when a great number of inquiries will hinder immediate handling, the system will call back the customer by itself. Inquiries are gathered by system from all channels: Website forms, Chats, E-mails and SMSes.
Effective direct marketing campaigns driven by integrated customer various communication channels (Phone, E-mail, SMS, Chat), right dialing methodology and procedures (including progressive and predictive dialing). Our solution contains the functionalities which improves work of entire Agnets team and will significantly enhance their productivity, i.e.. by classifying calls, wallboard or ability to check Home Location Register (HLR) of GSM number.
Multichannel platform for handling outbound, inbound and blended campaigns. It’s intuitive and user-friendly multi-campaign Agent’s Panel. Same Panel for Supervisor will provide ability to active management and monitoring of entire team or chosen group of agents. Advanced tools (such as based on agents’ skills and importance of records predictive dialing, queuing, HLR, Personal Communication Service), will move work productivity to new area of effencincy.
Advanced debt recovery tools, such as an automatic numbers rotation after failed calls (solution for dealing with hiding debtors), mass SMS sending and HLR. For example: Automatic exclusion of wrong numbers and voice mails connections, saving debt-collectors’ time by i.e. predictive dialing.
Based on SaaS model (Software as a Service) mechanism supporting employee to employee integrated communication and remote work without requirement of purchase and maintenance of any devices. Service is based on virtual PBX which makes it possible to use fixed corporate numbers independent of their location, to manage connections on website panel level , to redirect and transfer calls, to build in an interactive voice response system (IVR) and to handle phone calls made from different branches and locations.
Modern, multi-functional branch exchange with an IVR system, highly cost-effective, easy to operate and accessible from website based panel. No more need for costly infrastructure investment or to devote your time to ensure its working properly. Focus Telecom is fully responsible for both maintenance and administration of system, and any further possible updates.
Service that enables simple and fast communication of (even) several hundred persons being in various places of the world. It will speed-up and optimize processes in your company. All You need is Phone.
3G, LTE, WiFi, Dish, Broadband – doesn’t mater – our service is always accessible. Thanks to the adopted service model it requires no investment in costly videoconferencing infrastructure. You can manage your meetings in a simple way from a website based panel.
WE ARE THE HEROES OF CONTACT CENTER INDUSTRY!
We are creators of the no. 1 Contact Center Application and Business Communication Services available in cloud computing model. Since 2008 our innovative solutions are effectively used to boost sales, improve customers services and support more efficient processes management. Our advantage is deep understanding of customer needs connected with perfection in technology.
We have been marked twice in Deloitte Technology Fast50 rating. Our Contact Center was honored by “The best business product 2014” and “The best SME product 2015” awards. Till today over 2 000 companies chosen our solutions to deliver most advanced Integrated Communications Services for their partners and customers.
In 2015 we have become an IBM SoftLayer global partner thanks to that We are providing our services for customers from various economy sectors and all over the world.
In 2014 MCI Management Group with Internet Ventures FIZ invested over 4 millions in Focus Telecom. Invested capital was used for strategic development of UcaaS platform and moving Focus Telecom to global markets.
Focus Contact Center was awarded as “2015 Best MSP Product”. This nomination rated FCC as the most innovative, flexible and userfriendly product dedicated for corporate customers and competitive markets.
The dynamic development of our company was recognized in a prestigious Deloitte Technology Fast 50 rating in 2011 and 2012. Focus Telecom has been ranked twice among leaders of fastest growing and technologically innovative companies.
Focus Telecom was chosen by IBM as the only one partner in area of multichannel communication services. Thanks to that We are able to provide our innovative services globally.
Croissant, coffe and Cloud Computing. Slow down Your morning rush with Focus Telecom business meetings, devoted to FCC’s innovative solutions and benefits supporting customer’s services and corporate management. Please…Join us.
We love to share our passion and knowledge about effective communication, innovative sales support and corporate management tools. All the contents of the webinars are based on speaker’s practical knowledge. Just look on our webinars…
There’s nothing better than live meetings, sharing inspirations, building relations. Wherever We are We are obsessive on sharing knowledge and trends. Please check where and when You may meet us…
