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Why Focus Contact Center?


Till today over 2000 customers trusted our solution. Focus Contact Center was awarded as Best Business Product 2014 and Best MSP Product in 2015. FCC supports large global organizations and small family businesses - with same simplicity and quality but perfectly suited to meet each customer custom needs.


We are very proud of our technical support services – those are available under three levels of SLA. FCC is supervised 24/7 by team of superb class engineers. Our tech-support service is available for all active customer as well as free-of-charge training sessions and consultations.


There’s no limitation – any variation, any scenario for individual needs. FCC is made by us – completely – from very scratch to final product what means We CAN do it and what is most important – We are doing that not only good but really fast.


Economy Globalization is still new and growing factor of each market segment. To address our customers expectations and to provide same real-time based service globally We joined IBM Softlayer global cloud. Where ever You are – Focus Contact Center is available for You.

Our solutions


You can easily boost Your sales efficiency. Just add ability of multichannel communication: Phone, E-mail, SMS, Chat, WWW – all integrated into one solution with shared database. For example: Accuracy of Phone based campaign will effectively increase by choosing right mode of dialing: from manual (simple or along with shared database), semi-automatic (with preview or progressive one) or fully-automatic (predictive dialing).


Customer service

Solutions that are used to reduce time of keeping customer on phone line are in same time maximizing satisfaction and increasing efficiency of consultants’ work. Functionality example: customer is automatically redirected to the agent who has handled him recently, or to the most competent person. Handling of all the inquiries: in exceptional situations, when a great number of inquiries will hinder immediate handling, the system will call back the customer by itself. Inquiries are gathered by system from all channels: Website forms, Chats, E-mails and SMSes.

Customer service

Telemarketing campaigns

Effective direct marketing campaigns driven by integrated customer various communication channels (Phone, E-mail, SMS, Chat), right dialing methodology and procedures (including progressive and predictive dialing). Our solution contains the functionalities which improves work of entire Agnets team and will significantly enhance their productivity, i.e.. by classifying calls, wallboard or ability to check Home Location Register (HLR) of GSM number.

Telemarketing campaigns

Call/Contact Center

Multichannel platform for handling outbound, inbound and blended campaigns. It’s intuitive and user-friendly multi-campaign Agent’s Panel. Same Panel for Supervisor will provide ability to active management and monitoring of entire team or chosen group of agents. Advanced tools (such as based on agents’ skills and importance of records predictive dialing, queuing, HLR, Personal Communication Service), will move work productivity to new area of effencincy.

Call/Contact Center

Debt recovery

Advanced debt recovery tools, such as an automatic numbers rotation after failed calls (solution for dealing with hiding debtors), mass SMS sending and HLR. For example: Automatic exclusion of wrong numbers and voice mails connections, saving debt-collectors’ time by i.e. predictive dialing.

Debt recovery

Virtual Office

Based on SaaS model (Software as a Service) mechanism supporting employee to employee integrated communication and remote work without requirement of purchase and maintenance of any devices. Service is based on virtual PBX which makes it possible to use fixed corporate numbers independent of their location, to manage connections on website panel level , to redirect and transfer calls, to build in an interactive voice response system (IVR) and to handle phone calls made from different branches and locations.

Virtual Office

A private branch exchange (PBX)

Modern, multi-functional branch exchange with an IVR system, highly cost-effective, easy to operate and accessible from website based panel. No more need for costly infrastructure investment or to devote your time to ensure its working properly. Focus Telecom is fully responsible for both maintenance and administration of system, and any further possible updates.

A private branch exchange (PBX)

Teleconferencing / Telemeeting

Service that enables simple and fast communication of (even) several hundred persons being in various places of the world. It will speed-up and optimize processes in your company. All You need is Phone.

Teleconferencing / Telemeeting


3G, LTE, WiFi, Dish, Broadband – doesn’t mater – our service is always accessible. Thanks to the adopted service model it requires no investment in costly videoconferencing infrastructure. You can manage your meetings in a simple way from a website based panel.



Aareal Bank

Teleconferencing services and technical support are provided by Focus Telecom Sp. z o.o. in a fast and professional manner. Functionality of the teleconferencing platform accessibly via the Internet is comprehensive and is being constantly extended.
Michał Sternicki
General Manager Poland
Aareal Bank

Panattoni Europe

Since the beginning of cooperation the Focus Telecom Polska Sp. z o.o company stands out in flexibility of its approach to the Customer, clear cooperation rules, flawlessness of the provided services, as well as fast and efficient handling of the services’ users.
Adam Mielnik
Administration Manager,


High requirements set by the Kazgod company have been fully met by Focus Telecom Polska Sp. z o.o., which enabled us to make significant savings in the fixed telecommunications sector, as well as contributed to the improvement of quality of handling our company’s customers.
Mieczysław Wiśniewski
Administration manager,


The advantage of services supplied by Focus Telecom Polska Sp. z o.o is their reliability and a constantly growing range of accessible functionalities.
Bartłomiej Wiśniewski
Car Fleet and Telecommunications Department Manager


Since April 2010 we have been using the Telemeeting service accessible on the Focus Telecom Polska Sp. z o.o platform, and in May 2012 we broadened the cooperation by starting to use the cloud PBX service. Both Focus Telecom company’s products perform excellently in daily operation of our company, have been adjusted to our needs and have become a perfect part of modern communication means supporting the conduct of business characterized by user-friendliness, accessibility, wide range of usage and reliability.
Jacek Pognowski
President of the Management Board,

PKS Polonus S.A

We have made our choice and selected the Focus Contact Center solution, thanks to which our company has attained its intended objectives in a thorough way. Making use of the system capabilities as regards flexible configuration of IVR, intelligent rules for directing calls, as well as monitoring and on-line control tools has enabled us to clearly improve the quality of phone handling.

Chèque Déjeuner

The implementation of the Focus Contact Center in our company has enabled us to ensure effective and reliable telecommunications environment constituting a basis for dynamic development of our organization. The FCC has made it possible for us to perform both the tasks involving effective customer service based on IVR, and involving sales and information campaigns in the Call Center. The common PBX platform ensures excellent communication between the company’s branches.


Efficient phone communication both with customers and with potential employees forms an important element of the Group’s operational processes. The implementation of the Focus Contact Center system enabled us to carry out the above-mentioned processes and has contributed to increasing work productivity and efficiency thanks to dialing automatization tools, namely Predictive Dialing, and Progressive Dialing. The solution has also ensured on a current basis both monitoring of sales campaigns and recording of the conversations held.

About Us



We are creators of the no. 1 Contact Center Application and Business Communication Services available in cloud computing model. Since 2008 our innovative solutions are effectively used to boost sales, improve customers services and support more efficient processes management. Our advantage is deep understanding of customer needs connected with perfection in technology.

We have been marked twice in Deloitte Technology Fast50 rating. Our Contact Center was honored by “The best business product 2014” and “The best SME product 2015” awards. Till today over 2 000 companies chosen our solutions to deliver most advanced Integrated Communications Services for their partners and customers.

In 2015 we have become an IBM SoftLayer global partner thanks to that We are providing our services for customers from various economy sectors and all over the world.



Croissant, coffe and Cloud Computing. Slow down Your morning rush with Focus Telecom business meetings, devoted to FCC’s innovative solutions and benefits supporting customer’s services and corporate management. Please…Join us.


We love to share our passion and knowledge about effective communication, innovative sales support and corporate management tools. All the contents of the webinars are based on speaker’s practical knowledge. Just look on our webinars…


There’s nothing better than live meetings, sharing inspirations, building relations. Wherever We are We are obsessive on sharing knowledge and trends. Please check where and when You may meet us…

San Francisco

  • RocketSpace Suites
    180 Sansome St. IV floor
    San Francisco, CA 94104
  • + 1 415 231 37 04
  • hello@focustelecom.eu


  • ul. Ostrobramska 101a
    04-041 Warszawa
  • +48 222 289 289