Outbound communication

• Make outgoing calls directly from HubSpot CRM with a single click
• Automatically log all calls on contacts
• Record and archive conversations with contractors for security and training
• Create advanced sales and marketing reports from team activity

Inbound communication

• Receive incoming calls directly in HubSpot CRM with one click
• Automatically log all calls on contacts
• Record and archive conversations with contractors for security and training
• Create advanced reports and improve customer service processes

Increase Sales Efficiency

…and improve customer service.

• Save your team time – automate routine actions, set
  priorities, collect all features and statistics in one place.
• Create targeted campaigns based on information collected at HubSpot
  import lists from other systems, or create lists directly from the reports you view.
• Better organize customer service by building any targeting scenario
  connections and using different call queuing strategies.

Record and Secure

No details will escape you

• Meet your information obligation – act in accordance with the regulations by automatically reproducing legally required information about the processing of your personal data to the callers.
• Stay always available – with 4 SLA Focus Contact Center levels with annual availability of up to 99.99%.

Monitor and Report

You will see all the communication in real time

• Identify and replicate sales success by tracking and analyzing the highest-profit activity.
• Create your own reports with all the data available in HubSpot and Focus Contact Center.
• Learn how customers rate your support based on automated phone surveys.