Kariera

CUSTOMERS

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CUSTOMERS

Customers

We have already gained the trust of over two thousand firms which we help in boosting sales on a daily basis, efficiently handling customers and effectively managing their employees. Enterprises from different industries are among our customers, both big corporations, medium-sized enterprises, and small family businesses. We are providing services for both Polish and foreign firms. Read what our customers’ opinions are about us, and become sure that we are the ones you should cooperate with!

References

Aareal Bank

Teleconferencing services and technical support are provided by Focus Telecom Sp. z o.o. in a fast and professional manner. Functionality of the teleconferencing platform accessibly via the Internet is comprehensive and is being constantly extended.
Michał Sternicki
General Manager Poland,
Aareal Bank

Panattoni Europe

Since the beginning of cooperation the Focus Telecom Polska Sp. z o.o company stands out in flexibility of its approach to the Customer, clear cooperation rules, flawlessness of the provided services, as well as fast and efficient handling of the services’ users.
Adam Mielnik
Administration Manager,
Panattoni

Kazgodd

High requirements set by the Kazgod company have been fully met by Focus Telecom Polska Sp. z o.o., which enabled us to make significant savings in the fixed telecommunications sector, as well as contributed to the improvement of quality of handling our company’s customers.
Mieczysław Wiśniewski
Administration manager,
Kazgod

Provident

The advantage of services supplied by Focus Telecom Polska Sp. z o.o is their reliability and a constantly growing range of accessible functionalities.
Bartłomiej Wiśniewski
Car Fleet and Telecommunications Department Manager

V4C

Since April 2010 we have been using the Telemeeting service accessible on the Focus Telecom Polska Sp. z o.o platform, and in May 2012 we broadened the cooperation by starting to use the cloud PBX service. Both Focus Telecom company’s products perform excellently in daily operation of our company, have been adjusted to our needs and have become a perfect part of modern communication means supporting the conduct of business characterized by user-friendliness, accessibility, wide range of usage and reliability.
Jacek Pognowski
President of the Management Board,
V4C

PKS Polonus S.A

We have made our choice and selected the Focus Contact Center solution, thanks to which our company has attained its intended objectives in a thorough way. Making use of the system capabilities as regards flexible configuration of IVR, intelligent rules for directing calls, as well as monitoring and on-line control tools has enabled us to clearly improve the quality of phone handling.


Chèque Déjeuner

The implementation of the Focus Contact Center in our company has enabled us to ensure effective and reliable telecommunications environment constituting a basis for dynamic development of our organization. The FCC has made it possible for us to perform both the tasks involving effective customer service based on IVR, and involving sales and information campaigns in the Call Center. The common PBX platform ensures excellent communication between the company’s branches.


Pracuj.pl

Efficient phone communication both with customers and with potential employees forms an important element of the Group’s operational processes. The implementation of the Focus Contact Center system enabled us to carry out the above-mentioned processes and has contributed to increasing work productivity and efficiency thanks to dialing automatization tools, namely Predictive Dialing, and Progressive Dialing. The solution has also ensured on a current basis both monitoring of sales campaigns and recording of the conversations held.