Getting the most out of Telesales, Customer Care & Onboarding

Focus Contact Center in Creditinfo Romania – Case Study Creditinfo Romania are recognized leaders in providing diversified credit risk management products and services in trade, telecommunication, insurance and other crediting markets. With information provision at the core of their services and more than 13 years’ experience, they enable their clients to make better informed business decisions, evaluate future partners, and collect money faster.

Agent Lite - an affordable way to make everyone work in customer service

How to Make the Whole Company Work in Customer Service without Killing the Budget?

Top-class customer service brings a host of benefits – quickly-solved problems raise satisfaction, increase purchase value, and attract new buyers. Such service is costly, though. Every new service agent, apart from the obvious benefits, is an expense. How can you get more people engaged into customer service and rationalize the costs?  

Patient support

Modern Technology in Patient Support

The healthcare industry is in many ways unique – your customers are patients, the stakes – the life and health of them or their families, the legal environment – restrictive. The customers/patients have more choice, are more conscious of their rights, and have growing expectations. And the competition is growing ever stiffer. How can you improve the performance of a medical clinic, lab, or hospital, by differentiating your services?