Multichannel Ticket Handling System

Used by Thousands of Customers

Organize your support department better

technology   technology-1   multimedia   computer   multimedia-1

New in Focus Desk

Automation Rules

Step up your customer service with Automation Rules, streamlining ticket logging and handling.

Automation Rules

Step up your customer service with Automation Rules, streamlining ticket logging and handling.

Workflow management

Organize your customer service by assigning all or part of a ticket to your agents based on their skills or other criteria of your choice.

Organize your customer service by assigning all or part of a ticket to your agents based on their skills or other criteria of your choice.

Workflow management

Gamification

Make it a game and motivate your agents to work more effectively. Customize the rules, goals, and rewards.

Gamification

Make it a game and motivate your agents to work more effectively. Customize the rules, goals, and rewards.

Multi-campaign Operation

Roll out and manage multiple campaigns at the same time, without additional costs.

Roll out and manage multiple campaigns at the same time, without additional costs.

Multi-campaign Operation

Macros

Plan and automate strings of routine tasks for one-click execution. Save the time of your agents and minimize human error.

Macros

Plan and automate strings of routine tasks for one-click execution. Save the time of your agents and minimize human error.

Agent panel screenshots

Choose a Focus Desk functionality package

Focus Desk
  • Ticket list
  • Ticket Management
  • Ticket Handling
  • Autoresponder
  • Libraries
  • Time Tracking
  • E-mail Ticketing
  • Ticket Combination
  • Ticket List Export
  • Multichannel
  • Alerts
  • SLA Groups and Levels
  • Office Hours
  • Standard Reporting
  • Ticket Tagging
  • Agent Collision Detection
  • Unlimited Disk Space
  • Ticket Routing
  • Automated Ticket Handling
  • User Groups
  • SLA Escalations
  • Canned Responses
  • Ticket List Views
  • Macros
  • E-mail Reports
  • Internal Communication
  • SMS Ticketing
  • Ticket Queueing and Automatic Delegation
  • Ticket Form Widget
  • Tickets Quality Assurance
  • Gamification
  • Internationalization
 
Basic
from $18
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Advanced
from $46
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Ultimate
from $87
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What You Get:

Specialist Support

Enjoy a 30-day free support period with a dedicated specialist.

Specialist Support

Enjoy a 30-day free support period with a dedicated specialist.

Your default SLA includes support via phone, e-mail, and chat during business hours, i.e. Monday – Friday 8 AM to 6 PM CET. Expanded SLA tiers are also available.

SLA – Service Level Agreement

SLA – Service Level Agreement

Your default SLA includes support via phone, e-mail, and chat during business hours, i.e. Monday – Friday 8 AM to 6 PM CET. Expanded SLA tiers are also available.

Updates

Get all system updates for free and without time limits. Use all newest features as soon as they go live, without hassle and lengthy downloads.

Updates

Get all system updates for free and without time limits. Use all newest features as soon as they go live, without hassle and lengthy downloads.

You May Also Need:

Manage your costs with the Agent Lite user account. Get full ticket handling capabilities with all external communication channels disabled to prevent unauthorized contact.

Agent Lite

Agent Lite

Manage your costs with the Agent Lite user account. Get full ticket handling capabilities with all external communication channels disabled to prevent unauthorized contact.

SLA Progress, SLA Progress+, SLA Premium

Get SLA Premium to ensure response to your tickets within 30 minutes 24/7/365. Alternatively, SLA Progress+ is effective 24/7 except bank holidays, and SLA Progress protects you 24/5.

SLA Progress, SLA Progress+, SLA Premium

Get SLA Premium to ensure response to your tickets within 30 minutes 24/7/365. Alternatively, SLA Progress+ is effective 24/7 except bank holidays, and SLA Progress protects you 24/5.

Benefit from our expertise with training sessions at your offices. Evaluate the results based on performance.

Staff Trainings

Staff Trainings

Benefit from our expertise with training sessions at your offices. Evaluate the results based on performance.

Focus Desk Integrations:

Tailored Integrations via API

Explore the possibilities offered by our 30-strong Developer Team integrating Focus Desk with any software suite you use.

Tailored Integrations via API

Explore the possibilities offered by our 30-strong Developer Team integrating Focus Desk with any software suite you use.

Focus Desk users