Simplify visit registration and confirmation.
Efficiently manage information flow across multiple facilities in your network.
Simplify visit registration and confirmation.
Efficiently manage information flow across multiple facilities in your network.
Take More Appointments
Enable your patients to make appointments across multiple channels with the Focus Contact Center platform – by phone, e-mail, online form, and in person.
Take More Appointments
Enable your patients to make appointments across multiple channels with the Focus Contact Center platform – by phone, e-mail, online form, and in person.
Easily Confirm and Cancel Appointments
Minimize patient no-shows with the automated appointment confirmation process. Send the patients an automated text or e-mail reminder, asking them to confirm or cancel the visit.
Easily Confirm and Cancel Appointments
Minimize patient no-shows with the automated appointment confirmation process. Send the patients an automated text or e-mail reminder, asking them to confirm or cancel the visit.
Manage Multiple Facilities
Streamline the coordination of your registration departments across all facilities in the network with the centralized deployment of the Focus Contact Center system, managing all phone, e-mail, and SMS communications.
All patient interactions (phone, e-mail, SMS, in person) get logged in the centrally shared database, automatically or manually.
Manage Multiple Facilities
Streamline the coordination of your registration departments across all facilities in the network with the centralized deployment of the Focus Contact Center system, managing all phone, e-mail, and SMS communications.
All patient interactions (phone, e-mail, SMS, in person) get logged in the centrally shared database, automatically or manually.
CASE STUDY – HELPING OUT A HEALTHCARE NETWORK
EMC Instytut Medyczny SA –
Poland’s largest private clinic and hospital network – communicates with its patients using the Focus Contact Center platform.
Read on and see how the healthcare software:
– streamlined appointment registration over the phone,
– opened multi-channel communications between patients and the hospital network,
– minimized patient no-shows,
– centralized patient service management and optimized costs.
Monthly Visits Up by 12 per cent
The number of visits increased with the opening of four contact channels for the patients and implementation of the auto-recall functionality. Now patients who wait too long and hang up get called back automatically.
Average speed of answer (ASA) reduced to 15 seconds
The Focus Contact Center healthcare software reduced the average time patients have to wait to have their call answered to 15 seconds.
Response to an online form request under 24 hours
-The Focus Contact Center platform reduced the response time to requests sent by online form or e-mail to 24 hours.
This was beneficial not only for patients, who got additional channels to communicate with the medical facility, but also for the personnel, who got their work organized by the system.
Solutions streamlining appointments:
No-shows Down by 80 per cent
The Focus Contact Center system reduced the number of patient not showing up for booked visits by 80 per cent. The system automatically sends reminder SMS and e-mails. If the patient wants to cancel or reschedule the appointment, they can easily call back, text, or send an e-mail.
The information sent by patients is saved in a central database integrated with the doctor schedules.
Number of General Medical Examinations Up by 19 per cent
The automatic reminders were employed for yet another purpose – to notify patients about upcoming general medical examinations. The patient receives an email one month before the suggested date with the option to register. This has helped increase the number of examinations made at EMC facilities by 19 per cent.
Solutions that make visit confirmation easy:
A Shared Contact Center
When EMC Szpitale implemented Focus Contact Center, they had 26 healthcare facilities and expected the number to rise. To better coordinate the registration departments, they decided to create one shared contact center for the whole network.
The contact center now handles patient communication via phone, email, and text messages. The agents automatically record information about every patient interaction passing through the contact center, adding notes where necessary.
BENEFITS of the Shared Contact Center:
Solutions streamlining registration:
