Improve customer satisfaction and increase consultants’ productivity
Check how Focus Chat will rise up Your company performance.
Interlocutor is identified according to database records. If caller/chatter data are recorded agent will see it on panel and all new gathered information will be added to same record. If this is the first contact – a new record will be created and added to shared database.
Consultant receives information at which particular place in the company website site Chatter is, it gives Agent better recognition and “filing” of interlocutor interests.
System of Focus Chat enables to assign greetings adjusted to the category of the interlocutor – depending on whether it is first contact, is on the website again, or is staying on the website for a specified time. Chat layout – you can specify company’s logo, colour of chat window and possibility to display consultant’s picture.
One agent may have at the same time up to six independent conversations in chat channel. Focus Chat will put all subsequent chatters in a waiting queue.