HEALTHCARE FACILITIES

Simplify visit registration and confirmation.
Efficiently manage information flow across multiple facilities in your network.

LAUNCH TODAY

HEALTHCARE FACILITIES

Simplify visit registration and confirmation.
Efficiently manage information flow across multiple facilities in your network.

LAUNCH TODAY

Difficulty making appointments?

Patients don’t show up?

Your facilities don’t share information?

Difficulty making appointments?

Patients don’t show up?

Your facilities don’t share information?

Take More Appointments

Enable your patients to make appointments across multiple channels with the Focus Contact Center platform – by phone, e-mail, online form, and in person.

LAUNCH TODAY

Take More Appointments

Enable your patients to make appointments across multiple channels with the Focus Contact Center platform – by phone, e-mail, online form, and in person.

LAUNCH TODAY

Easily Confirm and Cancel Appointments

Minimize patient no-shows with the automated appointment confirmation process. Send the patients an automated text or e-mail reminder, asking them to confirm or cancel the visit.

LAUNCH TODAY

Easily Confirm and Cancel Appointments

Minimize patient no-shows with the automated appointment confirmation process. Send the patients an automated text or e-mail reminder, asking them to confirm or cancel the visit.

LAUNCH TODAY

Manage Multiple Facilities

Streamline the coordination of your registration departments across all facilities in the network with the centralized deployment of the Focus Contact Center system, managing all phone, e-mail, and SMS communications.

All patient interactions (phone, e-mail, SMS, in person) get logged in the centrally shared database, automatically or manually.

LAUNCH TODAY

Manage Multiple Facilities

Streamline the coordination of your registration departments across all facilities in the network with the centralized deployment of the Focus Contact Center system, managing all phone, e-mail, and SMS communications.

All patient interactions (phone, e-mail, SMS, in person) get logged in the centrally shared database, automatically or manually.

LAUNCH TODAY

CASE STUDY – HELPING OUT A HEALTHCARE NETWORK

EMC Instytut Medyczny SA –

Poland’s largest private clinic and hospital network – communicates with its patients using the Focus Contact Center platform.

Read on and see how the healthcare software:
– streamlined appointment registration over the phone,
– opened multi-channel communications between patients and the hospital network,
– minimized patient no-shows,
– centralized patient service management and optimized costs.

Monthly Visits Up by 12 per cent

The number of visits increased with the opening of four contact channels for the patients and implementation of the auto-recall functionality. Now patients who wait too long and hang up get called back automatically.

Average speed of answer (ASA) reduced to 15 seconds

The Focus Contact Center healthcare software reduced the average time patients have to wait to have their call answered to 15 seconds.

Response to an online form request under 24 hours

-The Focus Contact Center platform reduced the response time to requests sent by online form or e-mail to 24 hours.

This was beneficial not only for patients, who got additional channels to communicate with the medical facility, but also for the personnel, who got their work organized by the system.

Solutions streamlining appointments:

  • several communication channels (phone, e-mail, online form, and SMS) combined and integrated with the patient database,,
  • Interactive Voice Response (IVR) menu integrated with the availability calendar,
  • phone call queueing,
  • overflow queues – if the waiting time is longer than expected, callers are put through to other departments to pre-defined staff,
  • patient relation mechanism – identifies repeat patients and automatically puts them through to the staff member who previously talked to them (if available).