- 31.03.2015
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Marzena Szulakiewicz
- Categories: contact center / call center, technology
REPORT: Contact center trends
According to the Global Contact Centre Benchmarking Report 2015, already in two years the phone may cease to be the most popular channel of communication with contact center. The challenge for companies is to integrate communication channels and advanced data analytics, especially coming from digital channels, primarily with social media.