Posts archive

Getting the most out of Telesales, Customer Care & Onboarding

Focus Contact Center in Creditinfo Romania – Case Study Creditinfo Romania are recognized leaders in providing diversified credit risk management products and services in trade, telecommunication, insurance and other crediting markets. With information provision at the core of their services and more than 13 years’ experience, they enable their clients to make better informed business decisions, evaluate future partners, and collect money faster.

Case study – improving insurance sales

Only 1 in 4 customers of insurance companies is satisfied with customer service. Customer complain about slow service, lack of individual approach or the need to provide information which has already been given. RESO has decided to improve customer experience and to this end, the company has implemented a communication platform integrated with a central database.