Posts archive

Agent Lite - an affordable way to make everyone work in customer service

How to Make the Whole Company Work in Customer Service without Killing the Budget?

Top-class customer service brings a host of benefits – quickly-solved problems raise satisfaction, increase purchase value, and attract new buyers. Such service is costly, though. Every new service agent, apart from the obvious benefits, is an expense. How can you get more people engaged into customer service and rationalize the costs?