Michał Misiak
To compete successfully, businesses need to use cutting-edge technological solutions. Implementing them quickly, though, bears the risk of lost money and wasted time. Is there a safer alternative?
Tomasz Snopek
Top-class customer service brings a host of benefits – quickly-solved problems raise satisfaction, increase purchase value, and attract new buyers. Such service is costly, though. Every new service agent, apart from the obvious benefits, is an expense. How can you get more people engaged into customer service and rationalize the costs?
Tomasz Snopek
Multilingual customer service seems a standard today – more and more businesses want to go global and offer their products to customers from all continents. What tools can help in international customer support?
Tomasz Snopek
The Interactive Voice Response (IVR) functionality can make customer call handling much faster. But if poorly designed, it can cause no end of dissatisfaction and bad emotions. ¾ customers point to an IVR as the source of bad service experience. So how can you build an IVR that won’t make most of your customers mad at you?
Tomasz Snopek
Customer communication is a complex process, going through huge amounts of data. To improve customer support speed and comfort, lower the number of mistakes, and standardize processes, consider using automation rules.
Tomasz Snopek
“To err is human” – we all make some errors and mistakes, but many more if tired or under stress. A bad error when dealing with a top customer may be fatal to your company and result in terminated contracts, damages, or even legal action. How can you use business automation to help prevent such errors?