The healthcare industry is in many ways unique – your customers are patients, the stakes – the life and health of them or their families, the legal environment – restrictive. The customers/patients have more choice, are more conscious of their rights, and have growing expectations. And the competition is growing ever stiffer. How can you improve the performance of a medical clinic, lab, or hospital, by differentiating your services?
Gamification in business is a hot trend for engaging both customers and employees. Skillful use of game mechanics can turn boring, repetitive tasks into fun and exciting challenges, with meaningful rewards for the winners. What is gamification, and how can you use it to boost call center performance?
Customer communication is a complex process, going through huge amounts of data. To improve customer support speed and comfort, lower the number of mistakes, and standardize processes, consider using automation rules.
Today, at our Focus Telecom offices we are doing the first in a series of trainings for ABC Data. Their team of product- and key account managers are spending a full day with us. They are learning the details of our solutions, such as Focus Contact Center, Focus Chat, Focus Desk, and Virtual PBX. This marks a great opportunity to exchange knowledge, but also to meet, network, and ask questions. And, since all participants are sales people, they can share […]