Włodzimierz Sumiński
Any company offering telephone customer service or telephone selling should consider recording its telephone conversations with customers. Appropriate use of the recordings will not only drive business profits but also improve customer satisfaction.
Włodzimierz Sumiński
Routing of incoming calls and redirecting them automatically to appropriate departments are today’s basis for efficient customer service. Thanks to special solutions, the major customers are served immediately, difficult problems are forwarded to the most competent agents straight away, and external consultants engage to provide support in case of long queues.
Włodzimierz Sumiński
Automatic dialling modes allow to significantly increase the efficiency of sales, debt collection or survey activities. However, the right choice of dialling mode for the given campaign is the key to success.