How to efficiently collect and use knowledge about the debtors? How to deal with hiding debtors? How to facilitate conversations to the agents? – Read our e-book.

The publication describes the most common problems of debt collection departments and their solutions through the use of modern contact centre platforms, for instance  Focus Contact Center.

Issues addressed:

  • collection and analysis of information about the debtor and the history of debt collection
  • time and cost savings by eliminating inactive and voicemail-related telephone numbers from the database
  • the manners of dealing with hiding debtors by automatic rotation of numbers, mass SMS sending and integration of communication channels
  • support for agents during talks with debtors: consultations and transfers during the conversation, optimization of working time thanks to the function of predictive dialling, recording and evaluation of conversations.

The last part of the e-book includes a case study of implementation of Focus Contact Center platform in the law firm “Brudkowski and Partners”, which specializes, among others, in debt collection activities.


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