- 09.04.2015
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Michał Misiak
- Categories: contact center / call center
How to efficiently collect and use knowledge about the debtors? How to deal with hiding debtors? How to facilitate conversations to the agents? – Read our e-book.
The publication describes the most common problems of debt collection departments and their solutions through the use of modern contact centre platforms, for instance Focus Contact Center.
Issues addressed:
- collection and analysis of information about the debtor and the history of debt collection
- time and cost savings by eliminating inactive and voicemail-related telephone numbers from the database
- the manners of dealing with hiding debtors by automatic rotation of numbers, mass SMS sending and integration of communication channels
- support for agents during talks with debtors: consultations and transfers during the conversation, optimization of working time thanks to the function of predictive dialling, recording and evaluation of conversations.
The last part of the e-book includes a case study of implementation of Focus Contact Center platform in the law firm “Brudkowski and Partners”, which specializes, among others, in debt collection activities.
DOWLNOAD E-BOOK „HOW TO INCREASE EFFICIENCY OF DEBT COLLECTION”
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