Tomasz Snopek
Gamification in business is a hot trend for engaging both customers and employees. Skillful use of game mechanics can turn boring, repetitive tasks into fun and exciting challenges, with meaningful rewards for the winners. What is gamification, and how can you use it to boost call center performance?
Tomasz Snopek
Customer communication is a complex process, going through huge amounts of data. To improve customer support speed and comfort, lower the number of mistakes, and standardize processes, consider using automation rules.
Tomasz Snopek
“To err is human” – we all make some errors and mistakes, but many more if tired or under stress. A bad error when dealing with a top customer may be fatal to your company and result in terminated contracts, damages, or even legal action. How can you use business automation to help prevent such errors?
Tomasz Snopek
Effective telesales requires the right tools. Let’s explore the most important ones. Do you use them all in your telesales actions?
Tomasz Snopek
Having started this year, cloud-enabled business communication tools by Focus Telecom are now being distributed by ABC Data. Partnering with a distributor in SaaS solution sales is a new, unique business model. New Cloud Computing Partnership Model In the most popular model it is the software developer who does the sales. The news, on a European scale, is partnering with a distributor. Focus Telecom’s partner in the new approach is ABC Data, a leader in IT equipment and consumer electronics […]
Tomasz Jozwiak
Today, at our Focus Telecom offices we are doing the first in a series of trainings for ABC Data. Their team of product- and key account managers are spending a full day with us. They are learning the details of our solutions, such as Focus Contact Center, Focus Chat, Focus Desk, and Virtual PBX. This marks a great opportunity to exchange knowledge, but also to meet, network, and ask questions. And, since all participants are sales people, they can share […]