Maciej Krol
Long, confusing, riddled with attachments and graphics, without key information – such e-mails are a disaster when dealing with customers. They leave a terrible impression and effectively discourage purchase. Which errors in e-mail correspondence with customers should be avoided at any cost?
Maciej Krol
Measuring the quality and efficiency of work of individual consultants, their teams and entire departments of call center is necessary if the company seeks to continuously improve, or at least maintain, the reached level of effectiveness. Which indicators are most commonly used in telephone communication with customers?
Maciej Krol
Increased customer satisfaction, higher agent productivity, savings and more closed transactions. The use chat in contact centres is getting more and more popular around the world.