- 01.10.2015
-
Maciej Krol
- Categories: Customer service, e-commerce
Telephone in e-commerce service: 6 facts
The rapid growth of new client communication channels, such as chats, Facebook or mobile applications, seems to indicate that telephone service will no longer be necessary soon. So, in that case, is it worth improving corporate telephone helplines? Do customers, also the younger ones, still need quality telephone service?