Maciej Krol
Increased customer satisfaction, higher agent productivity, savings and more closed transactions. The use chat in contact centres is getting more and more popular around the world.
Michał Misiak
How to efficiently collect and use knowledge about the debtors? How to deal with hiding debtors? How to facilitate conversations to the agents? – Read our e-book.
Marzena Szulakiewicz
According to the Global Contact Centre Benchmarking Report 2015, already in two years the phone may cease to be the most popular channel of communication with contact center. The challenge for companies is to integrate communication channels and advanced data analytics, especially coming from digital channels, primarily with social media.