- 07.06.2016
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Maciej Krol
- Categories: Business Communications, case study
Case study – improving insurance sales
Only 1 in 4 customers of insurance companies is satisfied with customer service. Customer complain about slow service, lack of individual approach or the need to provide information which has already been given. RESO has decided to improve customer experience and to this end, the company has implemented a communication platform integrated with a central database.