Michał Misiak
To compete successfully, businesses need to use cutting-edge technological solutions. Implementing them quickly, though, bears the risk of lost money and wasted time. Is there a safer alternative?
Michał Misiak
Teleconferences are so popular because companies seek to improve work performance by reducing time (and money) spent on business travel. Therefore, when preparing a teleconference, we have to put a lot of emphasis on effectiveness.
Michał Misiak
The percentage of First Call Resolution, i.e. customer-reported issues that were dealt with during the first contact with a consultant, is one of the most important indicators of a call/contact centre. Its importance in the evaluation of the quality of work is not subject to discussion, the achievement of a high level of this measure requires many coordinated actions. Below are our tips to raise the level of FCR in your company.
Michał Misiak
Focus Contact Center Platform received the title of “the best product for SMEs” in the category of telecommunications in this year’s ranking of Gazeta Finansowa.
Michał Misiak
Modern platforms of communication with customers allow the use of three different modes of automatic dialling phone numbers. Which mode to choose? Get to know the criteria of selection of the dialling method for the type of campaign.
Michał Misiak
How to efficiently collect and use knowledge about the debtors? How to deal with hiding debtors? How to facilitate conversations to the agents? – Read our e-book.