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Getting the most out of Telesales, Customer Care & Onboarding

Focus Contact Center in Creditinfo Romania – Case Study Creditinfo Romania are recognized leaders in providing diversified credit risk management products and services in trade, telecommunication, insurance and other crediting markets. With information provision at the core of their services and more than 13 years’ experience, they enable their clients to make better informed business decisions, evaluate future partners, and collect money faster.

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Predictive Dialer – How to choose the best option?

Predictive dialing is a powerful and essential tool for a modern call/contact center. Depending on its class, its effects can be either impressive or merely satisfactory. How to choose the best option?  

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Tags: abandon calls, abandoned connections, algorithm, CPH, power of dialer, predictive of dialer, predictive of dialing, productivity

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