Modern platforms of communication with customers allow the use of three different modes of automatic dialling phone numbers. Which mode to choose? Get to know the criteria of selection of the dialling method for the type of campaign.
Automatic dialling modes allow to significantly increase the efficiency of sales, debt collection or survey activities. However, the right choice of dialling mode for the given campaign is the key to success.
According to the Global Contact Centre Benchmarking Report 2015, already in two years the phone may cease to be the most popular channel of communication with contact center. The challenge for companies is to integrate communication channels and advanced data analytics, especially coming from digital channels, primarily with social media.