“To err is human” – we all make some errors and mistakes, but many more if tired or under stress. A bad error when dealing with a top customer may be fatal to your company and result in terminated contracts, damages, or even legal action. How can you use business automation to help prevent such errors?
Predictive dialing is a powerful and essential tool for a modern call/contact center. Depending on its class, its effects can be either impressive or merely satisfactory. How to choose the best option?
Call center systems in the digital cloud, which were a novelty only a few years ago, have now become a standard solution. Cloud-based solutions open up new possibilities and drive down costs. How to use them?
Long, confusing, riddled with attachments and graphics, without key information – such e-mails are a disaster when dealing with customers. They leave a terrible impression and effectively discourage purchase. Which errors in e-mail correspondence with customers should be avoided at any cost?
The percentage of First Call Resolution, i.e. customer-reported issues that were dealt with during the first contact with a consultant, is one of the most important indicators of a call/contact centre. Its importance in the evaluation of the quality of work is not subject to discussion, the achievement of a high level of this measure requires many coordinated actions. Below are our tips to raise the level of FCR in your company.
Automatic dialling modes allow to significantly increase the efficiency of sales, debt collection or survey activities. However, the right choice of dialling mode for the given campaign is the key to success.
Tomasz Snopek
