Maciej Krol
Predictive dialing is a powerful and essential tool for a modern call/contact center. Depending on its class, its effects can be either impressive or merely satisfactory. How to choose the best option?
Maciej Krol
Only 1 in 4 customers of insurance companies is satisfied with customer service. Customer complain about slow service, lack of individual approach or the need to provide information which has already been given. RESO has decided to improve customer experience and to this end, the company has implemented a communication platform integrated with a central database.
Maciej Krol
Call center systems in the digital cloud, which were a novelty only a few years ago, have now become a standard solution. Cloud-based solutions open up new possibilities and drive down costs. How to use them?
Włodzimierz Sumiński
Any company offering telephone customer service or telephone selling should consider recording its telephone conversations with customers. Appropriate use of the recordings will not only drive business profits but also improve customer satisfaction.
Maciej Krol
Quick contact and action, expertise, customisation… Learn about the seven steps in customer service that make customers happy and make them stay longer. Are they worth taking? Read the text and see that it is the only way to develop.
Wojciech Orlicz
Chaos, people outshouting one another or falling asleep, sidetracking… Apply the eight golden rules for virtual meetings to avoid the risk of an unsuccessful teleconference. The participants will be grateful for that.